The government of AndhraPradesh, a state situated on the southeastern coast of India wanted to increase transparency of transactions to reduce corruption and improve efficiency. Before implementing this project, to pay an electricity / utility bill , a customer had to lose a day's work every month to wait in a never ending line of people to pay a bill of $5. The electricity is distributed by a public owned enterprise and it never had any incentives to improve the system. However a visionary chief minister, Chandrababu Naidu, pushed the IT wing to leverage IT to help people. Thus started a huge project which integrated Electricity / Utility / Property tax/ Phone payment/ Driver's license/ Passport services under a single portal and users were charged a very nominal fee of 10 cents for using this service. It was an ambitious project involving so many business units, but was successful due to a well designed Enterprise architecture. If you want to know more about this project, you can start here:
1) http://www.apdip.net/resources/case/in07/view
2) http://202.138.100.134/case-study/e-seva-enabling-bill-payment-without-queues
3) http://en.wikipedia.org/wiki/Andhra_Pradesh
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